Privacy Policy

1. Overview

This Privacy Policy explains how CHANG SHA YU HUA QU TUAN ZHI ER SHENG HUO YONG PIN GUAN (the “Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, browse, or make a purchase from the website located at reanelio.com (the “Site”).

The Company operates the brand Reanelio through the Site. References on the Site to Reanelio refer to the brand name under which products are marketed and sold. References to the “Company”, “we”, “us”, or “our” refer to CHANG SHA YU HUA QU TUAN ZHI ER SHENG HUO YONG PIN GUAN.

By accessing or using the Site, you agree to the practices described in this policy.

2. Controller Information

CHANG SHA YU HUA QU TUAN ZHI ER SHENG HUO YONG PIN GUAN is responsible for the processing of your personal information as described in this policy, unless stated otherwise.

3. Company Information

CHANG SHA YU HUA QU TUAN ZHI ER SHENG HUO YONG PIN GUAN is a company organized and existing under the laws of the People’s Republic of China, and operates the brand Reanelio through the Site located at reanelio.com.

4. Personal Information We Collect

When you visit our Site, we may automatically collect certain information about your device and usage, including your browser type, IP address, time zone, operating system, cookie identifiers, pages or products viewed, referral URLs, and how you interact with the Site.

When you make a purchase or attempt to make a purchase, we collect personal details such as your name, billing address, shipping address, payment information (processed by our payment providers), email address, and phone number.

When you contact us, submit forms, subscribe to marketing communications, or post reviews, we may collect information you provide, such as your name, email address, and the content of your message.

5. How We Collect Information

  • Cookies and similar technologies that store small data files on your device.
  • Log files that record IP address, browser type, pages visited, and timestamps.
  • Pixels, tags, and beacons that help us understand site usage and performance.
  • Information you provide directly when placing an order, creating an account, contacting us, or subscribing.

6. How We Use Your Personal Information

We use Personal Information to operate our business and provide services to you, including:

  • Processing transactions and fulfilling orders.
  • Arranging shipping, handling returns, and providing customer support.
  • Communicating with you regarding orders, accounts, inquiries, and service updates.
  • Screening transactions for potential fraud, abuse, or security risks.
  • Improving and optimizing our Site, products, and services.
  • Sending marketing communications where permitted.

7. Sharing Your Information

We may share Personal Information with trusted third parties who help us operate our Site and provide services, such as payment processors, shipping carriers, analytics providers, email/marketing platforms, and hosting or security providers.

These providers are authorized to use Personal Information only as necessary to perform services on our behalf. We may also disclose information if required by applicable laws or regulations.

8. International Data Transfers

Your Personal Information may be transferred to and processed in countries other than your country of residence. We take reasonable measures to ensure that your information is handled securely.

9. Cookies and Tracking Technologies

Cookies and similar technologies help us remember your preferences, analyze traffic, and understand how visitors use our Site.

You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

10. Marketing Communications

You may opt out of marketing communications at any time by contacting us at info@reanelio.com.

11. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including access, correction, or deletion. To exercise your rights, please contact us using the details below.

12. Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes described in this policy.

13. Children’s Privacy

Our Site is not intended for individuals under the age of 13.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

15. Contact Us

Company: CHANG SHA YU HUA QU TUAN ZHI ER SHENG HUO YONG PIN GUAN
Email: info@reanelio.com
Phone: +86 18150166760
Address: No. 59-7, Shiyanhu, Jinping Community, Tiaoma Town, Yuhua District, Changsha City - E100126